Key non-financial performance indicators
Measuring our ESG performance across Environment, Social and Governance dimensions
We started our sustainability and corporate social responsibility journey over ten years ago and is a recognized leader in its industry across Environment, Social and Governance criteria.
The following tables set out the main Key Performance Indicators (KPIs) relating to Atos Sustainability and Corporate Social Responsibility linked to its 3 ESG dimensions.
The complete set of KPIs, calculations, scope of perimeter and many other data are detailed in our Corporate Social Responsibility Report.
We report each year in accordance with the GRI Standards and with the Sustainability Accounting Standards Board (SASB) standards for Software & IT Services.
Environmental dimension
| Relevant topics | Key Performance Indicators (KPIs) | standard Code | 2024 | 2023 | 2022 | 2021 | 2020 | 2019 |
|---|---|---|---|---|---|---|---|---|
| Energy Efficiency of Atos Operations | Energy Consumption in Offices & Data Centers (MWh) | GRI 302-1 |
380,363 |
454,833 |
477,379 |
519,800 |
579,140 |
702,398 |
| Percentage of electricity consumed by Offices & Data Centers coming from renewable sources (Including RECs) | SASB TC-SI-130a.1 |
66% |
68% |
59% |
67% |
46% |
32% | |
| Energy Intensity by Revenue (Total direct and indirect energy) (MWh per € Million) | GRI 302-3 |
39.72 |
43.34 |
42.19 |
48.32 |
51.80 |
61.36 | |
| Carbon Footprint of Atos | All GHG Emissions (Scopes 1, 2, 3) (Millions tCO2e) | GRI 305-4 |
1.78 |
2.2 |
2.5 |
2.4 |
2.8 |
3.3 |
| Reduction of all GHG emissions (Scopes 1,2,3) compared to 2019 as base year |
-46% |
-32.5% |
-23.8% |
-27% |
-15% |
- | ||
| GHG Emissions Intensity by Revenue - All GHG emissions (Scopes 1, 2, 3) (in tons CO2e/€ Million) | GRI 305-4 |
186 |
208 |
222 |
222 |
250 |
285 | |
| Environmental Certification | Number of Offices and Data Centers ISO14001 certified | A14 |
95 |
95 |
108 |
99 |
99 |
103 |
| Core Data Centers[1] | Estimated average Power User Effectiveness (PUE) for Core Data Centers | GRI 302-5_A |
1.44 |
1.44 |
1.44 |
1.41 |
1.45 |
1.52 |
[1] Core Data Centers; Strategic data centers operated by Atos.
Social dimension
| Relevant Topics | Key Performance Indicators (KPIs) | Standard code | 2024 | 2023 | 2022 | 2021 | 2020 | 2019 |
|---|---|---|---|---|---|---|---|---|
| Talent Attraction and Retention | Total number of employees recruited | GRI 401-1 |
9,303 |
13,771 |
28,919 |
25,281 |
11,495 |
12,051 |
| Percentage of women recruited | GRI 401-1 |
43.2% |
35.7% |
34.4% |
35.7% |
36.7% |
33.5% | |
| Percentage of juniors recruited | GRI 401-1 |
50% |
39% |
49% |
51% |
48% |
43% | |
| Retention rate among key people | M.22.1 |
91% |
93% |
89% |
94% |
95% |
-- | |
| Percentage of employees that participated in regular performance and career development review | GRI 404-3 |
90% |
86% |
89% |
87% |
88% |
87% | |
| Skills Management & Development | Average hours of training per employee | GRI 404-1 |
41 |
54 |
63 |
52 |
47 |
39 |
| Digital Certifications obtained per year | GRI 404-2 |
94,115 |
72,888 |
85,746 |
100,026 |
85,216 |
51,736 | |
| Employees' Health & Safety | Global absenteeism rate (%) | GRI-403 |
2,0% |
1,6% |
1,6% |
1,9% |
1,8% |
2,4% |
| Diversity | Percentage of women within Atos | GRI 405-1 |
32.3% |
32.7% |
32.1% |
31.5% |
30.9% |
30.9% |
| Percentage of women within the Group Executive Management[2] | GRI 405-1 |
23% |
32% |
30% |
32% |
30% |
13% | |
| Number of nationalities within Atos | GRI 405-1 |
137 |
143 |
145 |
149 |
139 |
134 |
[2] Group Executive Management: A network of 450 top senior management holders of management positions and talents. Responsible for implementing strategy and delivering operational performance.
Governance dimension
| Relevant Topics | Key Performance Indicators (KPIs) | Standard code | 2024 | 2023 | 2022 | 2021 | 2020 | 2019 |
|---|---|---|---|---|---|---|---|---|
| Client Satisfaction and Delivery Capability | Net Promoter Score for all clients | GRI 2-29 |
69% |
74% |
66% |
65% |
65% |
59% |
| Group Overall Customer Satisfaction (from 0 to 10) | GRI 2-29 |
8.77 |
8.81 |
8.64 |
8.61 |
8.5 |
8.40 | |
| Innovation | Client perception to Atos Innovation in customer satisfaction surveys (Average score from 1 to 10) | A10 | 7,95 | 8,22 | 8,17 | 8,05 | 7,63 | -- |
| Security and Data Protection | Percentage of coverage of ISO 27001 certifications | SASB TC-SI-230a.2 |
98.5% |
99% |
97% |
98% |
100% |
100% |
| Percentage of compliance to malicious code prevention | SASB TC-SI-230a.2 |
98.7% |
99% |
100% |
100% |
100% |
98% | |
| Total amount of fines exceeding € 300 thousand paid by the company and resulting as the final and not appealable outcome of a legal proceedings for breach of data privacy regulations | GRI 418‑1, SASB TC‑SI‑220a.3 |
0 | 0 | 0 | 0 | 0 | 0 | |
| Corporate Governance | Attendance rate at Board meetings | GRI 2-18 |
92% |
93% |
97% |
97% |
96% |
85% |
| Percentage of women within the Board of Directors[3] | GRI 405-1 |
54% |
56% |
57% |
46% |
46% |
40% | |
| Compliance with Laws and Regulations | Percentage of employees who successfully completed the Code of Ethics´ e-learning | GRI 205-2 |
94% |
92% |
89% |
88% |
98% |
95% |
| Number of significant fines exceeding € 300 thousand paid by the company and resulting as the final and not appealable outcome of a legal proceedings | SASB TC-SI-520a.1 | 0 | 0 | 0 | 0 | 0 | 0 | |
| Supply Chain | Total percentage of spend assessed in terms of ESG by EcoVadis and alternative assessments | A17 |
75% |
73% |
70% |
68% |
63% |
56% |
[3] 40% (4 out of 10) pursuant to the legal ratio. In accordance with art L225-23 and L225-27-1 of the French Commercial Code, the Director representing the employee shareholders and the Employee Directors are not to be taken into account to determine the ratio of gender diversity on the Board of Directors.